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IT SERVICES
DESIGN AND TECHNOLOGY MEETS.



What we do



01



Website Development & Design Services



Website development and design services comprise a major portion of our services mix. Regardless of the scope of the website: a marketing and informational site or a complex site serving as the foundation for a complex Web based application, we use a wide range of technical platforms to fulfill client needs.


We couple this broad technical expertise with highly structured project management methodologies to develop Websites that provide the client with measurable results.


Our range of services in this arena enables us to function as a full service, business website development company. Beginning with a conceptual design, our graphic artists develop visually appealing user interfaces and templates.


These are specifically designed to draw users to the website or website application and keep them there. Once the user interface design is complete, we use a wide array of website development technologies to perform the actual construction and deployment of the website. Website development and design experience includes such application development efforts as:

  • Automotive Sales
  • Corporate Intranet Portals
  • Educational applications
  • Franchise Sales
  • PPC Campaign Management
  • Real Estate Sales and Financing
  • Specialized Reporting applications
  • Web Based Sales Force Automation
  • Travel and Leisure applications
  • Tourism applications


02



Information Technology Advisory



In addition to the services offered in the custom software development arena, senior our consultants have provided highly effective IT advisory services to numerous organizations. These services have been utilized by clients when faced with such challenges as the replacement of a mission-critical system, build versus buy decisions, evaluation of IT departmental effectiveness, staff planning, and IT strategy definition.

  • Packaged Software Selection
  • Software Evaluation
  • Project Management
  • Departmental & Staffing Evaluation


03



Information Technology Staff Augmentation



A significant portion of our revenue stream is derived from staff augmentation, or "staff aug" services. The staff aug delivery mode is characterized by providing one or more technical experts to a client in order to augment or supplement their internal IT resources.


Staff augmentation engagements are typically defined by their duration, the technical qualifications of the consultants, and defined hourly bill rates for each assigned consultant.


Bill rates are established based on the consultant skill set, role on the project, and duration of the engagement. Price discounts are available for full time staff aug engagements that exceed six (6) months contiguous months of duration. Staff augmentation services are also referred to “supplemental staffing” and the characteristics are the same. During a staff augmentation engagement, the client is responsible for managing the project to which the consultant is assigned. Therefore, our "deliverable" under a staff arrangement is the consultant.



Digital transformation and technology



Insights to accelerate your organization's digital transformation, no matter where you are in your journey



Digital transformation is not a linear process. It is an evolution that helps ensure organizations keep pace with the expectations of their stakeholders. Digitally enabled, data-driven organizations can better anticipate the needs of their customers, more efficiently integrate into their value and supply chains, and build agility into their systems and processes.

This allows them to respond more quickly to market forces, capitalize on digital transformation opportunities and deliver exceptional customer experience. In order to derive true business value and enable an agile and continual approach to digital transformation models, organizations require:

  • A clearly defined digital transformation strategy and roadmap based on organizational objectives
  • Leadership buy-in and support
  • Consensus amongst internal stakeholders regarding the intended outcomes and metrics to measure against
  • A robust data and analytics strategy that tracks progress against objectives and signals requirements for course corrections based on changing market forces
  • The right technologies and enterprise platforms to enable the target operating model
  • Ongoing change management and digital adoption initiatives to help ensure continuous learning and improvement


Industry perspectives



We believe that a digital transformation strategy should be designed with the customer in mind. And know that every industry and sector faces a unique set of challenges and opportunities. That’s why we take an industry-focused approach to digital transformation. From financial services to natural resources, technology to government, healthcare and more, our teams of professionals have the deep industry insights needed to help you define the future of your industry and drive your digital transformation efforts.



Getting a grip on generative AI



Generative AI – powered by large language models (or LLMs for short) that can analyze and generate text – produce new instantaneous content from text to images based on user prompts.


More

The next regulatory shakeup in asset management



New SEC rules for investment advisors raise requirements, boost cybersecurity resilience


More

Ready, set, go: The digital transformation journey for manufacturers



An individual, yet critical journey


More

How we can help



Our team of professionals can help you harness technology and digital innovation to build a connected enterprise. We do this by taking a customer-centric, industry-focused, data driven view of your organization and helping align your front, middle, and back office. This helps ensure that you are more connected with your customers, employees, and business partners. So that you are better positioned to respond quickly to market signals and able to pivot and seize opportunities.



GETTING A GRIP ON GENERATIVE AI



GENERATIVE ARTIFICIAL INTELLIGENCE (AI) TOOL



Generative AI – powered by large language models (or LLMs for short) that can analyze and generate text – produce new instantaneous content from text to images based on user prompts. This technology helps employees perform routine tasks quickly and efficiently, freeing them up to focus on high-value work. Rather than replace jobs and human judgment, generative AI serves to augment human expertise and improve overall efficacy and productivity.

SS in USA research earlier this year found that one in five Americans are already using generative AI platforms.1 Just over half save up to five hours a week and over two-thirds said the time saved by using generative AI tools allowed them to take on additional work that they otherwise wouldn’t have the capacity to take on. According to SS International’s newly released 2023 Annual CEO Outlook Survey, 70 per cent of global CEOs are making generative AI their top investment priority in the medium term, with over half (52 per cent) expecting a return-on-investment (ROI) in three-to-five years.

In USA, 75 per cent of the CEOs at some of the country’s biggest organizations are also investing heavily in this technology, with 55 per cent expecting to see a ROI in three-to-five years.3 They identified ethical challenges, including bias in datasets, a lack of regulation, the cost of implementation, and the lack of technical capability and skills to implement as the major challenges to adopting generative AI in their organization.

Recently the U.S. Space Force temporarily banned the use of web-based generative AI tools and LLMs that power them on government systems, citing concerns over cybersecurity, data handling, and procurement requirements, according to a Bloomberg News report.4 Bloomberg also reported that the Space Force intends to release new guidance within 30 days and the tools are not to be used unless specifically approved. This speaks to the need for organizations to get ahead of their employees.

With so many people experimenting with this technology and using it in their work, organizations need to manage the risks by developing responsible AI frameworks and educating their employees. This is the only way to govern AI use, control access, and empower your people. Yet only about a third (32 per cent) of small- and medium-sized businesses recently told SS that they have developed, or are in the process of developing, generative AI policies, controls, and guardrails. Another 46 per cent agreed somewhat, suggesting that they are still in the early stages of figuring this out.

At least there’s a recognition – and a start – being made to manage the risks. For the aerospace and defence (A&D) industry, the technology is opening new applications, such as virtual training environments, simulating military scenarios, and assessing operational risks and allocation of resources. In August, the U.S. Pentagon created a generative AI task force to analyze and integrate LLM tools across the U.S. Defense Department and has already found 200 potential uses for them, according to Bloomberg News. Their experiments have focused on developing data integration and digital platforms across the military.

The goal is to use AI-enabled data in decision-making, sensors, and firepower. The Pentagon is inviting industry and academics to a Defense Data and AI Symposium in Washington in February to determine the viable use of LLMs and explore the future of data analytics and AI.

The overriding concern – in the private and public sector alike – is the phenomenon called hallucinations when the AI software fabricates information or delivers incorrect results not backed by real-world data. AI hallucinations can be false content, news, or information about people, events, or facts.

The spread of misinformation can have potentially catastrophic results. While the technology holds much promise and has already shown its potential, the defence industry will need to wrap it up tightly in a responsible AI framework and governance model. There are many examples of traditional AI already being developed in the defence industry – ranging from the new AI combat system Aegis for the U.S. Navy and the U.S. Army’s Tactical Intelligence Targeting Access Node (TITAN) to the Future Tactical Unmanned Aircraft System (FTUAS).

There are many other use cases being developed in the defence sector, but these examples demonstrate the need for continuous innovation and opportunities for partnering amongst players within the industry to meet the need to deliver quickly while balancing the potential risks. Generative AI is different. The publicly available tools heighten privacy and security concerns. The defence industry will need programs that are traceable, transparent, and importantly, private, with strict protocols on access. The stakes are just too high without it.



THE NEXT REGULATORY SHAKEUP IN ASSET MANAGEMENT



NEW SEC RULES FOR INVESTMENT ADVISORS: WHY NOW?



While the SEC started focusing on cybersecurity regulation in earnest fifteen years ago, its primary focus was financial services.

This focus has shifted over the past 24 months. As more individuals have entered the financial services market and as technology takes a central role in critical business operations, the SEC and state level regulators have broadened their focus to public companies, investment firms, broker dealers, exchanges, and other entities.

The heightened focus recognizes that companies operating in the asset management landscape are plugged into an increasingly wide range of systems, networks, and service vendor platforms.

These interfaces pose cybersecurity risks and can lead to cybersecurity incidents, data breaches, and critical process failures impacting shareholders and markets and may result in financial loss, reputational damage, market impact loss in shareholder value and increased client turnover.

The amendments will hold more entities to account with the aim of increasing cybersecurity resilience within the financial sector as a whole. With broad scope and several new requirements to observe, these proposed changes are significant and will have a major impact on the asset management industry.



READY, SET, GO: THE DIGITAL TRANSFORMATION JOURNEY FOR MANUFACTURERS



START SMALL AND SHOW SUCCESSES



Before considering a large, transformational journey, manufacturers need to understand what they’re trying to achieve and why.

Look at areas of the business that are underperforming compared to your company or peer benchmarks.

Are there areas where you haven’t invested, but you think investment would be valuable? Think about the key challenges you have to overcome to meet your strategic goals. Do you need to lower costs, increase productivity, improve quality, enhance process visibility, address rising costs of raw materials, optimize inventory management, or attract a new customer base?

Consider the parts of your business that will be key drivers for growth going forward. Will technology help you get to market faster, differentiate you from your competition, or enhance your R&D efforts? Use this information to map out a clear strategy.

Then break your strategy down into smaller, mini projects that are attainable and beneficial. And ensure you set goals for each project that are tied to your business plan so you can measure success – for example, reducing downtime or machine failures by “x” or increasing output by “y”.

Digital transformations can take several years or longer to complete, so to ensure employee and shareholder engagement, it’s important to have key milestones to show progress and success along the way. It demonstrates that the strategy is working, and that the changes each project delivers are adding value to and financially benefitting the company.



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